shippingPolicy.title
shippingPolicy.lastUpdated: March 10, 2026
1. Overview
This Shipping Policy applies to physical artisan products purchased through the SalahLuxe platform, operated by 33SKAMAL LLC. Villas, apartments, and experience bookings are digital services and do not require shipping.
2. Shipping Locations
We ship artisan products to:
- Morocco — domestic shipping.
- United States — international shipping.
- Europe (EU) — international shipping.
- Other countries — available on request. Contact us for a shipping quote.
3. Shipping Timeframes
| Destination | Processing | Delivery |
|---|---|---|
| Morocco (domestic) | 1-3 business days | 3-7 business days |
| United States | 1-3 business days | 7-14 business days |
| Europe (EU) | 1-3 business days | 7-14 business days |
| Other international | 1-3 business days | 14-21 business days |
Processing time begins after payment confirmation. Delivery times are estimates and may vary due to customs or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the items. The total shipping cost is displayed before payment confirmation. There are no hidden shipping fees.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and carrier information. You can also check your order status from your SalahLuxe dashboard.
6. Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
7. Damaged or Lost Shipments
If your order arrives damaged, please contact us within 14 days of delivery with photos of the damage. We will arrange a replacement or full refund. If a shipment is lost in transit, please contact us and we will investigate with the carrier and issue a replacement or refund.
8. Returns
For return shipping details and refund eligibility, please see our Refund & Cancellation Policy. Return shipping costs are the responsibility of the buyer unless the item is defective or damaged.
9. Contact Us
For shipping inquiries:
- Email: [email protected]
- WhatsApp: +1 (505) 555-1234